Instant Checkmate Help Center & FAQs

Instant Checkmate searches millions of public records to compile information into an easy-to-read background report. Discover our frequently asked questions.

Search for Background Reports

By clicking “SEARCH” I agree to the current Instant Checkmate TERMS OF USE and PRIVACY POLICY, and agree not use the products or services of Instant Checkmate to determine one's eligibility for credit, housing, insurance, employment or any other reason subject to the Fair Credit Reporting Act (“FCRA”). I further understand that Instant Checkmate is not a “consumer reporting agency” and does not provide “consumer reports” under the FCRA.

Quick Actions

Instant Checkmate 24/7 Help Center

Have questions about using Instant Checkmate’s People Search or Reverse Phone Lookup tools? We’ve comprised some of the most commonly asked questions our customer service team receives.

Instant Checkmate 101

Whether you are new to people search tools entirely or just new to Instant Checkmate, these articles will help answer your questions about how our product works, ways you can use our services, and what you can expect from our company.

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Getting Started

Just signed up for Instant Checkmate? These articles cover everything you need to know about using our product and getting the most out of your membership. Don’t see an answer to your question? Reach out to our Customer Care team, who will be happy to help you get acquainted with Instant Checkmate.

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Payments

Get answers to your payment and membership questions. We’re here to help remedy any issues with your bill or membership plan. If you’re ready to cancel your membership, Instant Checkmate makes it quick and straightforward.

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Troubleshooting

Having trouble using Instant Checkmate? No problem. We’ve got quick solutions to your common problems below so you can return to a seamless experience in no time.

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Get In Touch

Let us know what we can help you with.

Need additional help?

Hours of Operation

Open Monday - Friday
7:00am to 4:00pm PST*
(10:00am - 7:00pm EST)
*Holiday Hours Vary

Address

3111 Camino Del Rio N
Suite 400
San Diego, CA 92108

Email Address

Email us any time at
[email protected]

Phone Number

Call us during office hours at
(800) 222-8985